Returns & Exchanges

Returns & Exchanges

Welcome to the Bianca Shoes Returns & Exchanges page! Your satisfaction is of the utmost importance to us. If your purchase isn’t quite right, here's how we can help you.

Return Policy:

Eligibility Window: You have 14 days from the day you receive your shoes to initiate a return or exchange.
Store Credit: No direct refunds will be provided. Instead, we offer online store credit for the amount of your purchase.
Product Condition: Shoes must be returned in new, unworn, and resellable condition. They will be subject to inspection upon receipt. Any items showing signs of wear or damage will not be eligible for return or exchange.
Shipping Costs: Original shipping fees are non-refundable, and the customer is responsible for the cost of return shipping.

How to Initiate a Return:
1. Get in touch with our customer service team to begin the return process. Email us or use the contact form provided on our site.
2. Ensure that the products are packaged properly and in their original state with all the packaging intact.
3. Once your return is received and inspected, an online store credit will be issued to your account.

Defective Items:
If you believe you've received a defective item, please don't hesitate to contact our customer service immediately. At Bianca Shoes, we stand by the quality of our products, and we will do everything we can to make it right.

Your continued trust and satisfaction are our highest priorities. Thank you for choosing Bianca Shoes, and please don't hesitate to reach out with any questions or concerns.